LivingTopia is committed to supporting customers when a product develops a fault or does not meet the guarantees that apply under New Zealand consumer law.
12-month warranty
LivingTopia products are covered by a 12-month warranty against manufacturing faults, starting from the date your order is delivered.
This warranty is given in addition to your rights under the Consumer Guarantees Act 1993. Those rights are not limited to 12 months and may last longer depending on the product and the circumstances.
Your Rights Under New Zealand Consumer Law
Our products come with rights and guarantees under the Consumer Guarantees Act 1993 where that Act applies. These rights are in addition to any other warranty or remedy that may apply.
Nothing in this Warranty page is intended to exclude, restrict or modify any rights or remedies you may have under applicable New Zealand law.
If You Experience a Product Fault
If you believe an item is faulty, please contact our customer service team and provide enough information for us to assess the issue.
Where available, please include:
- your order number or other proof of purchase;
- a clear description of the issue and when it occurred;
- clear photos or video showing the fault, where this is reasonably possible; and
- any other information reasonably needed to assess the product or arrange the next step.
You do not need to have the original packaging in order to raise a warranty or consumer guarantee claim, although packaging may sometimes be useful if an item needs to be transported safely.
Assessment and Remedies
We may need to inspect the item, review photos or video, ask further questions, or arrange return or collection before determining the appropriate remedy.
The remedy available will depend on the nature and seriousness of the issue and the rights that apply under New Zealand law. Depending on the circumstances, this may include repair, replacement, refund, or another appropriate resolution.
Where the Consumer Guarantees Act 1993 applies, remedies will be provided in accordance with that Act.
Damage, Misuse and Normal Wear
Consumer guarantees and warranty support do not generally cover damage caused by misuse, improper assembly, unauthorised modification, accidents, failure to follow reasonable care or assembly instructions, or normal wear and tear. This does not affect any rights you may have where a product itself is faulty or otherwise fails to meet an applicable consumer guarantee.
How to Contact Us
To make a warranty or product fault enquiry, please contact us and include your order number and details of the issue.
Email: contactus@livingtopia.co.nz
Our customer service team is available Monday to Friday, 8:30am–4:30pm (NZ time). We aim to reply within 1–2 business days.