Find quick answers to common questions about ordering from LivingTopia.
Is LivingTopia.co.nz the official LivingTopia website?
Yes. LivingTopia.co.nz is the official online home of the LivingTopia brand in New Zealand. LivingTopia has been serving New Zealand customers since 2024.
Are LivingTopia products available through other retailers?
Yes. Selected LivingTopia products are also available through established New Zealand retail channels, including Treasurebox. Product availability, pricing, promotions and service terms may vary by retailer.
Does LivingTopia have a showroom or public pickup location?
LivingTopia operates as an online store. Our business address is not presented as a customer showroom or public pickup location unless expressly stated otherwise.
Which payment methods do you accept?
The payment methods available for your order will be shown at checkout. Available methods may vary depending on our checkout settings and payment providers.
How are shipping costs calculated?
Shipping charges are calculated based on your order and delivery address. The applicable shipping charge will be shown at checkout before you complete your purchase.
How long does delivery take?
Delivery timeframes vary depending on the product, delivery destination and carrier. Once your order has been prepared and dispatched, shipping or tracking information will be provided where available.
Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your delivery address. We will do our best to update it before dispatch, but changes may not be possible once an order has been dispatched or is already in transit.
Can I change or cancel my order after placing it?
Please contact us as soon as possible. We will try to assist before dispatch, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
What is your change-of-mind return policy?
LivingTopia offers a 30-day change-of-mind return option. Change-of-mind returns require prior approval and are generally limited to items that are unused, unassembled where applicable, in resaleable condition, and returned with their original packaging, accessories and instructions.
Customers are responsible for return freight costs for approved change-of-mind returns. A fixed 10% restocking fee applies, and approved change-of-mind returns are generally issued as store credit.
These conditions do not limit any rights you may have under New Zealand consumer law.
What if my product is faulty, damaged or incorrect?
Please contact us with your order number and details of the issue. Photos or video may be requested where appropriate so we can assess the problem and confirm the next step.
Faulty, damaged or incorrect products are handled separately from change-of-mind returns, in accordance with applicable New Zealand consumer law.
How do I know whether furniture will fit my space?
Please check the dimensions and product information on the product page before ordering. For larger furniture, we also recommend checking entrances, hallways, stairways, lifts and other access points to make sure the item can reasonably reach the intended room.
How can I contact LivingTopia?
Email us at contactus@livingtopia.co.nz. Please include your order number if your question relates to an existing order.