Privacy Policy
Last updated: 25 August 2026
LivingTopia respects your privacy and handles personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020.
Information We May Collect
We may collect personal information when you visit our website, place an order, contact us, create or use a customer account, subscribe to marketing communications, or otherwise interact with LivingTopia.
This may include:
- your name and contact details, such as your email address and phone number where supplied;
- billing and delivery addresses;
- order, product, delivery, return, warranty and customer service information;
- account and communication preferences;
- information you provide when contacting us, including messages, photos or videos relating to an order or product issue;
- website and device information such as IP address, browser or device information, pages viewed and interactions with our website; and
- other information reasonably necessary to process an order, provide support, prevent fraud or meet our legal obligations.
How We Use Personal Information
We may use personal information to:
- process, verify and manage orders and payments;
- arrange delivery and provide order or tracking updates;
- respond to enquiries and provide customer support;
- manage returns, refunds, warranties, product issues and safety matters;
- maintain and improve our website, checkout and customer experience;
- detect, investigate and help prevent fraud, misuse or unauthorised transactions;
- keep records required for business, accounting, tax or legal purposes;
- send marketing communications where you have subscribed or where otherwise permitted by law; and
- comply with applicable laws and respond to lawful requests.
Marketing Communications
If you choose to subscribe to LivingTopia marketing communications, we may use your contact details to send you information about products, updates or promotions.
You can unsubscribe from marketing emails at any time by using the unsubscribe option in the message or by contacting us. Unsubscribing from marketing does not prevent us from sending transactional or service messages relating to an order or customer service matter.
Cookies and Similar Technologies
Our website and the services that support it may use cookies and similar technologies to operate the site, remember preferences, maintain carts or sessions, understand website use, improve performance, and support analytics or marketing functions.
You can control certain cookies through your browser or available privacy settings. Disabling some cookies may affect how parts of the website function.
When We Share Personal Information
We may share personal information where reasonably necessary to operate our business and provide our services, including with service providers that assist with ecommerce, payment processing, delivery, customer communications, technology, analytics, fraud prevention, professional advice or other business operations.
We may also disclose personal information where required or permitted by law, to protect our rights or the rights and safety of others, or in connection with a business reorganisation or transfer where lawful.
We do not share personal information with third parties simply for them to use for their own unrelated purposes.
Service Providers and Information Outside New Zealand
Some of the platforms and service providers we use may process or store information outside New Zealand. Where this occurs, we take reasonable steps to use reputable providers and handle disclosures in accordance with applicable New Zealand privacy requirements.
Payment Information
Payments are processed through payment providers available through our Shopify checkout. LivingTopia does not receive or store your full payment card number. Payment providers may collect and process payment information under their own privacy terms.
Keeping Information Secure
We take reasonable safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
No online system can be guaranteed to be completely secure. If we become aware of a privacy breach that requires notification under the Privacy Act 2020, we will take the steps required by law.
How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal, tax or accounting requirements.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it where appropriate.
Accessing or Correcting Your Information
Subject to the Privacy Act 2020, you may ask to access personal information we hold about you or request that information be corrected if you believe it is inaccurate, incomplete or misleading.
We may need to verify your identity before responding to a privacy request.
Questions or Complaints
If you have a question, concern, or request relating to your personal information or this Privacy Policy, contact us at:
Email: contactus@livingtopia.co.nz
If you are not satisfied with how a privacy concern is handled, you may also have the right to raise a matter with the New Zealand Office of the Privacy Commissioner.
Updates to This Policy
LivingTopia may update this Privacy Policy from time to time to reflect changes to our services, systems or legal requirements. The current version will be published on this page with its latest update date.