Last Update: September 04, 2024
Privacy Policy
General
At LivingTopia, we understand the importance of your personal information. We are committed to transparently managing, protecting, and using your information responsibly. This Privacy Policy outlines the types of personal information we collect, the purposes for which we use it, and how we safeguard it.
Types of Personal Information Collected
We may collect various types of personal information, including:
- Your name
- Mailing or street address
- Email address
- Telephone number
- Details of products and services you have purchased from us, and any additional information necessary for delivery and response to enquiries.
- Information provided through customer contact centers, surveys, or publicly available sources.
- Images captured via CCTV footage in our stores (if applicable).
Purpose of Collecting Personal Information
We collect, hold, use, and disclose your personal information for the following reasons:
- To deliver and improve the products and services we offer you.
- To provide information or advice about our existing and new products and services
- To manage our communications with you and process your requests.
- To administer and enhance our loyalty programs.
Your Consent
By providing us with your personal information, you consent to its use for:
- Inclusion in mailing lists
- Sharing with contractors and business partners for service provision
- Managing warranties, guarantees, product recalls, or safety issues.
- Interactions with suppliers or manufacturers
Consequences of Not Providing Personal Information
If you choose not to provide certain personal information, please be aware that:
- We may be unable to deliver the requested products or services to the desired standard, or at all.
- You might miss out on information about our products, services, discounts, sales, or promotions.
- We may be less able to tailor our content, website, and communications to suit your preferences.
Use of Cookies
We employ cookies to remember and process items in your shopping cart and to understand and save your preferences for future visits.
Disclosure of Personal Information
We do not sell, trade, or transfer your personally identifiable information to external parties. However, we may share your information with:
- Trusted third parties and contractors for service provision.
- Legal compliance, site policy enforcement, or protection of rights, property, or safety
- Non-personally identifiable visitor information may be used for marketing, advertising, or other purposes.
Protection of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or alteration. If you suspect any misuse or loss of, or unauthorized access to, your personal information, please contact us immediately.
Contact Us
For any inquiries regarding our Privacy Policy, please reach out to us at contactus@livingtopia.co.nz
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