Terms & Conditions
Last Updated: 25 August 2026
These Terms & Conditions apply to purchases made from LivingTopia Limited ("LivingTopia", "we", "us" or "our") through www.livingtopia.co.nz and any related LivingTopia online ordering service.
By placing an order with LivingTopia, you agree to these Terms & Conditions together with our Shipping Information, Return & Refund Policy, Privacy Policy and any other policies referenced on our website.
1. Orders and Acceptance
When you place an order, you are making an offer to purchase the products in your order. An automated order confirmation acknowledges that we have received your order but does not necessarily mean that we have accepted it.
LivingTopia may decline or cancel an order, in whole or in part, where there is a genuine reason to do so, including product unavailability, an obvious pricing or product-information error, suspected fraud, payment issues, inability to deliver to the address supplied, or another reasonable operational issue. If we cancel an order after receiving payment, we will refund the applicable amount using the appropriate payment method, subject to any rights or obligations that apply by law.
2. Pricing and Payment
Prices are displayed in New Zealand dollars unless stated otherwise. The total amount payable, including applicable delivery charges, will be shown during checkout before you complete your order.
We take reasonable care to ensure pricing is accurate. If a genuine and obvious pricing error occurs, LivingTopia may correct the error and may decline or cancel the affected order rather than supply the product at the incorrect price.
Payment must be made using one of the payment methods available at checkout. Your order may not proceed until the required payment or payment authorisation has been received.
3. Product Information
We aim to present product descriptions, dimensions, specifications and images as accurately as reasonably possible. However, colours may appear differently depending on screens and lighting, and some lifestyle or room-setting images may be styled or rendered for presentation purposes.
Customers are responsible for reviewing the product page carefully before ordering, including dimensions, materials, configuration, colour and any assembly information. Where a specific dimension, feature or suitability is important to your purchase decision, please contact us before ordering if you need clarification.
4. Measurements, Access and Suitability
Before ordering furniture, customers are responsible for checking that the product dimensions are suitable for the intended space and that the item can reasonably pass through entrances, hallways, stairways, lifts and other access points at the delivery address.
Where a product is otherwise correctly supplied and there is no fault or misdescription, an item not fitting the customer's intended space or access route will generally be treated as a change-of-mind matter and handled under our Return & Refund Policy.
5. Availability
Product availability can change without notice and stock information may occasionally change between the time an item is viewed and the time an order is processed.
If a product becomes unavailable after you place an order, we may contact you to discuss available options, including a replacement where appropriate, waiting for incoming stock, or cancellation and refund of the affected item.
6. Delivery
Delivery options, shipping charges and delivery information are set out in our Shipping Information page and form part of these Terms & Conditions.
Customers are responsible for providing a complete and accurate delivery address and any information reasonably required to complete delivery. Additional delivery or re-delivery charges may apply where delivery cannot be completed because information supplied by the customer is incorrect or incomplete, access is unavailable, or another customer-caused issue prevents normal delivery.
Delivery estimates are indicative unless we expressly agree otherwise. Nothing in these Terms limits any rights you may have where goods are not delivered within a reasonable time as required by New Zealand consumer law.
7. Order Changes and Customer Cancellations
If you need to change or cancel an order, contact us as soon as possible. We will try to assist before dispatch, but changes or cancellations cannot be guaranteed once an order has entered processing, been allocated for dispatch or been dispatched.
If an order can no longer be changed or cancelled before dispatch, any return request will be handled under our Return & Refund Policy.
8. Change-of-Mind Returns and Exchanges
LivingTopia offers a 30-day change-of-mind return option subject to our Return & Refund Policy.
Change-of-mind returns require prior approval and are generally limited to products that are unused, unassembled where applicable, in resaleable condition, and returned with original packaging, accessories and instructions.
Customers are responsible for return freight costs for approved change-of-mind returns. A fixed 10% restocking fee applies to approved change-of-mind returns and exchanges. Approved change-of-mind returns are generally provided as store credit, subject to the full Return & Refund Policy.
These change-of-mind terms do not limit any rights you may have under the Consumer Guarantees Act 1993.
9. Faulty, Damaged or Incorrect Products
If a product is faulty, damaged, not as described, or otherwise fails to meet an applicable legal guarantee, please contact us with your order details and information that reasonably helps us assess the issue, such as photographs or video where appropriate.
Depending on the circumstances and the Consumer Guarantees Act 1993, the appropriate remedy may include repair, replacement, refund or another remedy required by law.
The 10% restocking fee and our change-of-mind conditions do not apply where LivingTopia is required to provide a remedy under the Consumer Guarantees Act.
10. Consumer Guarantees and New Zealand Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.
Products sold for personal or household use are subject to the guarantees and remedies that apply under New Zealand consumer law.
11. Website Use
We take reasonable steps to keep the LivingTopia website available and accurate, but we do not guarantee uninterrupted or error-free access. The website may occasionally be unavailable for maintenance, technical issues or matters outside our reasonable control.
You must not misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent transactions, or use the site for unlawful purposes.
12. Liability
To the maximum extent permitted by law, LivingTopia is not responsible for losses caused solely by matters outside our reasonable control or by misuse of the website or products.
Nothing in this section limits any liability or obligation that cannot lawfully be excluded or limited, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
13. Intellectual Property
The content of this website, including LivingTopia branding, text, graphics, images, layouts and other material, is owned by LivingTopia, used under licence, or otherwise used with permission and is protected by applicable intellectual property laws.
You may use the website for personal shopping and normal non-commercial browsing. You must not reproduce, distribute or commercially exploit website content without permission unless permitted by law.
14. Reviews, Feedback and Submitted Content
If you voluntarily submit a review, photograph, comment or other content to LivingTopia, you confirm that you have the right to provide that content.
You grant LivingTopia a non-exclusive, royalty-free licence to use, reproduce and display submitted content for reasonable business, customer-service and marketing purposes, unless we agree otherwise. This does not transfer ownership of your content to LivingTopia.
15. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.
16. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be published on our website.
Changes will apply to future use of the website and future orders from the effective date of the updated terms. They do not retrospectively remove rights that have already arisen under an existing order or applicable law.
17. Governing Law
These Terms & Conditions are governed by New Zealand law. Any dispute will be dealt with under the applicable New Zealand legal framework.
18. Contact Information
Questions about these Terms & Conditions can be sent to:
LIVINGTOPIA LIMITED
Email: contactus@livingtopia.co.nz
Phone: +64 09 869 7215
Business Address: 6 Ingot Place, Silverdale, Auckland 0932, New Zealand
NZBN: 9429051799199
The business address above is provided for company and contact purposes and does not represent a customer showroom or public pickup location unless expressly stated otherwise.