Last Update: September 04, 2024
LivingTopia Limited Terms and Conditions
General
These Terms and Conditions represent a legally enforceable agreement pertaining to the procurement of goods from LivingTopia Limited ("LivingTopia", "we", "us", "our"). This agreement is applicable to purchases made in physical stores and through electronic transactions on www.livingtopia.co.nz or any related online ordering platforms. Our products are primarily intended for personal, non-commercial usage, unless explicitly indicated otherwise. LivingTopia reserves the unilateral right to modify these Terms and Conditions, with the current version being published on our official website. We also reserve the right to alter, suspend, or discontinue the LivingTopia Online Order System or related services at our discretion. In the event any provision of these Terms & Conditions is found invalid or unenforceable, the remainder shall remain effective. These Terms & Conditions are governed by New Zealand law, and any disputes arising shall be subject to the exclusive jurisdiction of New Zealand courts.
Acceptance of Terms and Conditions
Your participation in in-store purchases or use of the LivingTopia Online Order System constitutes your agreement to these Terms and Conditions, our Privacy Policy, and Website Terms of Use, thereby forming a binding contract with LivingTopia. If you disagree with any part of these Terms & Conditions, you should refrain from using the LivingTopia Online Order System and from making in-store purchases.
Usage of the LivingTopia Online Order System
The LivingTopia Online Order System is designed solely for purchasing and dispatching LivingTopia products within New Zealand. Product availability online is subject to change. You are responsible for maintaining the confidentiality of any login credentials we provide. LivingTopia is not liable for transactions resulting from unauthorized use of your login information. You agree not to use the Order System for commercial redistribution, unauthorized access, illegal activities, fraudulent transactions, content infringement, or actions that compromise the system's integrity.
Pricing and Payment
All prices are in New Zealand currency. You agree to pay all applicable taxes related to this agreement. Delivery costs are additional and detailed in the Delivery section.
Order Acceptance or Rejection
Receipt of an online order will be confirmed electronically, but this does not constitute acceptance of your purchase offer. A contractual sale is confirmed upon order processing and invoice issuance.
Order Cancellation
We reserve the right to cancel any part of an order without liability under certain circumstances, such as product unavailability or significant errors in pricing or product specifications.
Storage
Products must be collected or accepted for delivery within two weeks of availability notification, after which storage fees may apply or the order may be cancelled.
Click & Collect
The Click & Collect feature is currently unavailable but may be introduced.
Risk and Title
The risk of loss passes to the customer upon delivery, but ownership transfers only after full payment.
Advice and Technical Information
Advice or information provided by LivingTopia regarding products is given in good faith but should be considered general guidance only.
LivingTopia Warranty and Consumer Guarantees
LivingTopia provides a Warranty for its products, supplementing rights under the Consumer Guarantees Act 1993. The Warranty duration varies by product category and covers manufacturing and material defects, excluding normal wear, misuse, and modifications or unauthorized repairs.
Warranty Claims
If your item becomes faulty after a period of time, we will assist wherever is possible as we are committed to protecting your rights under the Consumer Guarantee Act and Fair Trading Act.
To fast process your request, please ensure the following:
- ·You contact our customer service team to provide as much information as required that including but not limited to:
- ·Your proof of purchase, generally refers to your order number
- ·Accurate describe the fault
- ·Clear photograph or video that reflecting the fault
- ·Original packaging (if you still have it)
Once we have done assessment of the fault, we will then able to provide the best solution that including repair, replace, partial or full refund of the item.
Change of Mind Policy
LivingTopia allows the return of certain homeware items within 30 days of delivery for a refund or exchange, provided they are in their original condition and packaging.
Limited Liability
LivingTopia endeavors to ensure the accuracy of information on our website but does not warrant its completeness or accuracy. We are not liable for any errors. External links are provided without endorsement, and we disclaim responsibility for their content. To the maximum extent permitted by law, LivingTopia is not liable for any losses or damages arising from your use of our site, unauthorized access, or technical issues. We do not guarantee uninterrupted or error-free access to the site.
Privacy
The protection of personal information is paramount to LivingTopia. For detailed information, please refer to our Privacy Policy.
Intellectual Property
All content, including trademarks, logos, and designs on this website, is owned by LivingTopia or used under license and protected by copyright and other intellectual property laws. This content is intended for personal, non-commercial use only. Reproduction, distribution, transmission, or display of website content without LivingTopia's express written consent is prohibited. No content on this site grants a license or right to LivingTopia's intellectual property.
Feedback and Comments
We welcome and value your feedback about LivingTopia's products, services, or website. By submitting comments, feedback, reviews, or photographs, you agree that such content becomes the exclusive property of LivingTopia Limited. We reserve the right to use, disclose, publish, and distribute your submissions without compensation. Do not submit content you wish to keep confidential or to which you have rights.
Amendments to Terms and Conditions
LivingTopia reserves the right to modify these terms and conditions at any time. It is your responsibility to review them periodically. Continued website use following changes signifies acceptance of the new terms and conditions.
Contact Information
Questions about the Terms of Service should be sent to us at contactus@livingtopia.co.nz.
Our contact information is posted below:
LIVINGTOPIA LIMITED
Business Email: contactus@livingtopia.co.nz
Business Address: 6 Ingot Place, Silverdale, Auckland, Silverdale 0932, New Zealand
Business Phone Number: +64 09 869 7215
NZBN: 9429051799199